FAQ

At GLP Journey, we are committed to providing clear and accurate information to ensure a seamless and secure shopping experience. Below are answers to some of the most frequently asked questions:

1. How do I place an order? To place an order, please browse our product selection and click on Enquire. Fill in your contact details, and one of our knowledgeable team members will reach out to discuss the products, their applications, and guide you through the ordering process.
2. What payment methods do you accept? We accept Bank Transfers and various Digital Payment options. Our agents are available to assist you with additional payment methods to ensure a convenient transaction experience.
3. How long does shipping take? Orders are typically dispatched within 1-2 business days. Shipping durations vary based on your location and the chosen delivery method. Our team will provide you with an estimated delivery timeframe upon order confirmation.
4. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping rates and delivery times differ depending on the destination. Please contact our customer service for specific international shipping inquiries.
5. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. Provide detailed information and, if possible, photographs of the issue. We will promptly arrange for a replacement or refund as appropriate.
6. Can I return or exchange a product? Due to stringent hygiene and safety protocols, once an order is shipped, it is considered final. We do not accept returns or exchanges on opened products unless they are defective. Please ensure you review product details carefully before placing an order.
7. Are your products tested for quality and safety? Yes, all our products are manufactured and undergo rigorous testing to ensure they meet high-quality and safety standards.
8. How should I store your products? Storage instructions vary by product. Generally, store products in a cool, dry place away from direct sunlight. Please refer to the specific storage guidelines provided with each product for optimal preservation.
9. Is my personal information secure when I shop with GLP Journey? Absolutely. We implement robust security measures to protect your personal and payment information. For detailed information on how we safeguard your data, please refer to our Privacy Policy.
10. How do I contact customer support? For any inquiries or assistance, please contact our customer support team via email at info@glpjourney.co.uk. We are here to assist you and will respond to your queries promptly.